RETURN AND REFUND POLICY

Last updated: 15 September 2026

This Return and Refund Policy applies to purchases made through the website selling If Not Him, Who? and any other products offered by us (“we”, “us” or “our”).

Please read this policy carefully before completing your purchase.

1. General Policy

All purchases are considered final except where a return, replacement, cancellation or refund is required under applicable Maltese or European Union consumer law.

We do not accept returns, cancellations, exchanges or refund requests merely because a customer:

• Changed their mind;
• No longer wants the product;
• Did not enjoy or agree with the book;
• Did not read the product description before purchasing;
• Purchased the wrong format;
• Expected information or conclusions not contained in the book;
• Found the material available elsewhere;
• Accidentally placed an order;
• Failed to download or read a successfully supplied digital product;
• Does not have compatible software or equipment to open the file; or
• Disagrees with the opinions, analysis, presentation or subject matter contained in the publication.

Nothing in this policy limits any mandatory rights available to consumers under applicable law.

2. Digital Ebooks and Downloadable Products

Digital ebooks, PDFs and other downloadable products are supplied electronically.

Where the customer requests immediate access to digital content before the expiry of the statutory withdrawal period, the customer must expressly:

1. Consent to the immediate supply of the digital content; and
2. Acknowledge that the right to withdraw from the purchase will be lost once delivery or access begins.

Once the download link has been issued, the file has been downloaded, or access to the digital content has otherwise begun with the customer’s prior express consent and acknowledgement, the order is final and cannot normally be cancelled, returned or refunded.

The following are not valid reasons for a digital-product refund:

• The customer downloaded the file but did not open or read it;
• The customer completed only part of the book;
• The customer no longer wishes to read the book;
• The customer purchased the ebook more than once;
• The customer expected a printed book;
• The customer does not agree with the contents;
• The customer expected additional chapters, photographs or information not promised in the product description;
• The customer is unable to use the file because of an unsupported or outdated device;
• The customer provided an incorrect email address; or
• The customer shared, copied, transferred or otherwise used the digital product.

A refund will only be considered where required by law, including where:

• The digital file was not supplied;
• The supplied file is corrupted and we cannot provide a working replacement;
• The customer received a materially different product from the one ordered;
• The digital content materially fails to conform to its description; or
• An unauthorised payment is confirmed following a proper investigation.

Before considering a refund for a technical problem, we may first provide a replacement file, an alternative download link or reasonable technical assistance.

3. Required Checkout Acknowledgement for Digital Products

Before purchasing an immediately downloadable ebook, the customer will be asked to confirm:

“I expressly consent to receiving immediate access to the digital content before the end of the statutory withdrawal period. I understand and acknowledge that once access or downloading begins, I lose my right to withdraw from the purchase, except where mandatory consumer law provides otherwise.”

The customer must actively select this acknowledgement. Completing the purchase after providing this consent authorises us to begin supplying the digital content immediately.

4. Physical Books

Where a physical book is purchased online by a consumer, any mandatory statutory withdrawal rights will continue to apply.

If the customer has a legal right to withdraw, the customer must notify us clearly and in writing within 14 days from the date on which the book is delivered. Merely refusing delivery or returning the book without notifying us is not sufficient.

After notifying us, the book must be returned within the legally applicable period.

To qualify for a change-of-mind return where the statutory withdrawal right applies, the book must be:

• Unused and unread beyond what is reasonably necessary to inspect it;
• Free from writing, markings, stains, creases or damage;
• Returned with any original packaging, inserts and promotional materials; and
• Accompanied by the order number or proof of purchase.

The customer is responsible for the direct cost and risk of returning the book unless the product is defective, incorrect or we have agreed otherwise.

We recommend using a tracked postal service. We are not responsible for returns that are lost or damaged while being sent back by the customer.

5. Physical Books Purchased in Person

Physical books purchased in person are not returnable or refundable merely because the customer changed their mind, selected the wrong product or no longer wants the book.

This does not affect the customer’s rights where the supplied book is defective, damaged or materially different from what was agreed.

6. Sealed, Signed and Personalised Books

Where permitted by applicable law, we do not accept change-of-mind returns for:

• Books made or personalised according to the customer’s specifications;
• Books containing a personalised dedication;
• Individually commissioned or customised editions; or
• Sealed products that are not legally returnable after the seal has been broken for health, copyright-protection or other legally recognised reasons.

A standard signed copy will only be excluded from return rights where an applicable legal exception genuinely applies. This policy does not attempt to remove rights that cannot legally be excluded.

7. Damaged, Defective or Incorrect Physical Products

The customer should inspect the order as soon as it is delivered.

If a physical book arrives damaged, defective or incorrect, the customer should contact us within 48 hours where reasonably possible and provide:

• The order number;
• A description of the problem;
• Clear photographs of the book;
• Photographs of the packaging and shipping label; and
• Any other information reasonably requested to assess the claim.

Notification within 48 hours helps us investigate delivery damage but does not remove any longer mandatory rights provided by law.

Where a product is confirmed to be defective, damaged or incorrectly supplied, we may offer an appropriate legal remedy, such as:

• A replacement;
• Repair, where applicable;
• A price reduction; or
• A refund where replacement or another remedy is unavailable or legally insufficient.

Minor variations in colour, print alignment, dimensions or appearance that are normal within commercial printing tolerances will not automatically make a product defective.

8. Delivery Problems

We are not responsible for delivery problems caused by:

• An incorrect or incomplete address supplied by the customer;
• The customer’s failure to collect or accept the delivery;
• Unauthorised redirection requested by the customer;
• Customs delays;
• Events outside our reasonable control; or
• Loss occurring after tracking confirms delivery to the address provided.

If an order is returned to us because the customer supplied an incorrect address, failed to accept delivery or failed to collect it, the customer may be required to pay the cost of reshipping the order.

Original and additional delivery costs will not be refunded unless required by law.

9. Duplicate Orders

Customers must check their order carefully before payment.

Duplicate orders will not automatically qualify for a refund. If the customer contacts us before fulfilment or before digital access begins, we may attempt to cancel the duplicate order, but cancellation cannot be guaranteed.

Once a digital product has been supplied or a physical order has been dispatched, the normal rules in this policy apply.

10. Promotional Codes and Price Changes

We do not refund the difference where:

• A promotional code was not entered at checkout;
• A promotion began after the customer placed the order;
• The price was reduced after purchase; or
• The customer was not eligible for a particular promotion.

Promotional codes cannot be applied retrospectively unless we expressly agree otherwise.

11. Chargebacks and Payment Disputes

Customers should contact us before initiating a payment dispute or chargeback so that we have an opportunity to investigate the matter.

Initiating a chargeback does not automatically create a right to a refund.

We may submit relevant evidence to the payment provider, including:

• Order confirmation;
• Checkout consent records;
• Download or access records;
• Delivery tracking;
• Communications with the customer;
• Acceptance of this policy; and
• Evidence showing that the product was supplied as described.

Fraudulent chargebacks, false claims of non-delivery or unauthorised copying of digital products may result in access being terminated and further appropriate action being taken.

12. Refund Method

Where a refund is approved or legally required, it will ordinarily be issued to the original payment method.

Processing times depend on the payment provider and financial institution. We are not responsible for delays caused by banks, card issuers or payment processors after the refund has been issued.

Unless required by law, we do not issue refunds through a different payment method, in cash, as store credit or to another person.

13. How to Make a Valid Claim

To request assistance with an eligible problem, contact us at:

Email: [CUSTOMER-SERVICE EMAIL]
Business name: [LEGAL BUSINESS NAME]
Postal address: [BUSINESS RETURN ADDRESS]

The request must include:

• The customer’s full name;
• Order number;
• Email address used for the purchase;
• Product purchased;
• Date of purchase;
• A clear explanation of the problem; and
• Supporting photographs or documents, where relevant.

Submitting a request does not guarantee that a refund will be issued. Every request will be assessed according to this policy and applicable law.

Unauthorised physical returns may be refused and returned to the customer at the customer’s expense.

14. Intellectual Property and Digital Misuse

Purchasing an ebook grants the customer a limited, personal, non-exclusive and non-transferable right to access and read it.

The customer may not reproduce, upload, distribute, resell, publish, share or commercially exploit the ebook without written permission.

A refund will not be provided after the customer has copied, shared, distributed or otherwise used the digital content. This does not limit remedies that must be provided for defective or non-conforming digital content.

15. Consumer Rights

This policy is intended to operate consistently with Maltese and European Union consumer law.

If any part of this policy conflicts with a mandatory legal right, the mandatory legal right will apply and the remaining provisions will continue in effect.

Nothing in this policy excludes or restricts liability or consumer remedies that cannot legally be excluded or restricted.

16. Changes to This Policy

We may update this policy periodically.

The policy applicable to an order will normally be the version published when the order was placed, unless a later change must apply by law.

17. Contact

Questions concerning returns, refunds or defective products should be sent to:

theverdictmalta@gmail.com